At Deloitte, we believe in the power of curiosity, a sense of purpose, and a growth mindset. We are committed to providing a supportive culture rooted in our shared values and driven by our purpose to make an impact that matters. Join us and be part of a vibrant, forward-thinking community that values inclusion, collaboration, and continuous learning!
Learn more about what working at Deloitte Barbados can mean for you.
What will your typical day look like?
You play an integral role in providing technical solutions for our professionals across the Caribbean and Bermuda region. This is achieved through your developed expertise in areas such as service desk management, event incident and problem management, reporting and other related IT infrastructure support tasks. You are energized by projects that involve troubleshooting and problem-solving, and you’re committed to continuous learning to deliver high quality service. You can expect to:
- Help lead and provide service desk support and maintenance including; conference support, desktop and computer support, incident management, request management, and network and printer support to users across the Caribbean and Bermuda region.
- Leverage tools and technologies to effectively respond to incoming service desk tickets, training and information security requests.
- Develop and mentor junior team members to ensure service excellence.
- Engage in well-being and sustainability initiatives, a variety social and community events, and other programs aligned with Deloitte's Shared Values.
About the team
We make an impact that matters by serving as the organizing forces that set Deloitte up to be a successful business – one that is ethical, has strong financial forecast, operates efficiently, and offers an equitable and inclusive place to work. Our Information and Technology team is focused on maintaining our digital infrastructure, supporting business operations, and driving innovation through technology.
You are someone with:
- A Bachelor’s degree or equivalent qualification in a related field.
- Working towards a relevant professional IT certificate or qualification such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification.
- Minimum 3 years’ relevant work experience.
- Key exposure to and knowledge of Microsoft Active Directory, and the ability to learn and adapt quickly to new technologies outside of the core Active Directory subset.
- Experience liaising with employees at all levels of the organization to ensure a high level of customer service is provided.
Not required, but preferred:
- Familiarity with or Experience using or knowledge of any of the following is preferred:
- Active Directory Federation Services
- DNS/WINS
- Android/iPhone
- Active Sync
- SPAM Filtering
- SharePoint
- Other applications as deployed by the Firm
- Experience using help desk software to manage and track incidents is preferred.
- IT operation support experience in a medium-sized corporate environment is preferred.
- Experience with Windows Server (latest versions available) is preferred.